PLEASE READ CAREFULLY & RETAIN THIS DOCUMENT FOR FUTURE REFERENCE

All customers are expected to abide by the terms and conditions. In the unlikely event of failing to do so, a customer may be requested to discontinue classes and a refund will not be eligible in these circumstances.

Upon payment being received it will be assumed that you agree to all of the following terms and conditions.

1. Payment
1.1Payment Structure:
- Payment for teen group sessions must be made in advance of a term, for the block of sessions set for that term (usually 10 sessions in total) or for the reminder of the sessions left that term.
- All payments are non-refundable and subject to revision with reasonable notice.
- All payments must be made payable to Claire Holland.

2. Notice and Cancellation
2.1 Cancellation by Client:
- If the session goes ahead and a client doesn’t attend, no refund will be given.
- If multiple sessions are booked, and a client wants to quit their learning altogether, half a term’s notice is required to discontinue the service.

2.2 Cancellation by Tutor:
- In the event that I, the tutor need to cancel a session, the session will be rescheduled at a mutually convenient time or a credit will be applied to your account. As much time as
possible will be given should a cancellation occur.

3. Conduct and Responsibilities
3.1 Punctuality:
- Clients are expected to be punctual. Sessions will not be extended to accommodate late
arrivals.

3.2 Preparation and Homework:
- Clients are expected to come prepared for each session and to complete any homework
assigned. This ensures progress and effective use of the tuition time.

4. Technical Requirements for Online Sessions
4.1 Technology:
- Online classes are conducted via Zoom; it is the client’s responsibility to ensure they have a stable internet connection and a functioning device.
- Technical issues from the client’s side will not be grounds for rescheduling or refunding a
session.
- In the event of technical difficulties on my end, I will reschedule the session or offer a credit for a future class.

5. GDPR:
- All the personal information collected on the registration form is requested to operate the agreement between you and I. It will be stored safely and securely. It will not be passed on to any third party and will be deleted when the student no longer attends my classes.
- Any personal information collected will be used solely for the purpose of the classes and will not be shared with third parties.

6. Missed Sessions Policy
- No refunds will be given for missed sessions unless cancelled by myself, the tutor.

7. Exceptional circumstances:
- Under extraordinary circumstances a refund might be awarded on a case by case basis.

8. Complaints Procedure
- If you are unhappy with my service, please contact me, Claire Holland directly. I will aim to resolve any issues promptly and mutually.